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Can I use professional photos?
Yes, definitely! Professional photos are an absolute pleasure to work with, and produce some very wonderful cards! However, because they are copyrighted, you must have permission from the photographer to use them in any type of reproduction. If the photographer has provided you with digital negatives in order for you to obtain your own prints, then you should have no problem. If you do not have permission to have your photos printed, then you will have to contact your photographer and ask for a "Shared Copyright" or "Copyright Release" form. If you have any other questions regarding the use of professional photos, feel free to contact me, or your photographer.
Can I use photos I took myself?
Of course! Most of my cards are made with 'regular' home photos. I suggest having a small photo shoot at home, so that we can design a card around the theme and color scheme of your photos, but candid shots are always welcome, too! Photos should be as high a resolution as possible, otherwise they will not reproduce well in print. Photos should be at least 1000 pixels wide, and even larger is better! Scanned photos are accepted but must be as high a resolution as possible. If your photos cannot be used for any reason, I will notify you by email.
How long does it take to receive my cards after ordering them?
Once you have approved your proof, your photos will be completed printing within 3 business days. Barring any print errors, your package will go out in the mail within 24 hours of being printed, and you will usually receive your order in 3-5 business days when shipping within Canada, or within 12 business days for shipping to the United States. Please keep in mind that the Postal Service can sometimes get backed up, especially during the Holiday Season, so please leave ample time for shipping. Rush shipping, as well as rush orders, are available for an additional charge, but please consider the Design Only feature if you have strict time limits.
How do I pay for my order?
I accept payment by credit card or bank account through Paypal - the safe and easy way to pay!
What if I need to cancel my order?
I will accept cancellations as long as your order has not gone to print, or if you have not yet received your high resolution 'design only' image. Once you have approved your proof and sent payment, the sale becomes final.
I received my cards, and I am not happy with them, can I get a refund?
To ensure your satisfaction, each order is inspected for flaws such as bleeding, smudging, or improper cropping, before it is shipped. If something was missed, I will reprint your order at no cost to you, however I require the originals be shipped back for reinspection before reprinting will occur. I CANNOT PROVIDE A REFUND FOR A SPELLING ERROR OR OTHER DESIGN ISSUE, which is why it is very important to carefully look over your proof before approving it for print.
If you have any other questions not covered here, please do not hesitate to contact us!
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